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During the first lockdown of 2020, our clinic facilities underwent major upgrades to reduce the risk of infection to our patients and staff. This work meant a later opening date than desired. We wanted to ensure patients enter our clinic environment with confidence and not business as usual. We have taken the utmost care to ensure adequate investment in 2020 to change the service environment for everyone’s safety. The following measures have been introduced:
The Clinic
1. A new clinic ventilation system has been installed. The system provides a constant level of air pressure, removing unwanted particles and changing the air in the clinic space within minutes. This same method is used in operating rooms, reducing the risk of airborne infection. Each patient entering the clinic will breathe different air to the last.
2. The clinic has new flooring and also new wall coatings. These were installed specifically for their ability to be cleaned between each patient, reducing the risk of infection.
3. Air conditioning will be running on warmer days.
4. Surfaces and equipment that are not required for the treatment have been removed.
The Waiting Area
1. We now have a new reception office and counter, with the appropriate shield fitted.
2. There are now two waiting areas, so we can maintain the appropriate distance between patients. Patients who are in the “Shielding” category can be seated in an area where no one will pass their position.
3. There are fewer chairs, objects and surfaces in the waiting area that may be contaminated.
Booking Appointments
We have introduced some additional questions at the booking stage. It’s important to be accurate about the information you provide us, especially where your current health or that of those you have been in contact with.
Attending Appointments
We will advise you at the time of booking your appointment with us, of the measures in place to minimise infection. Your cooperation is essential as any failure to follow directions may result in harm to you or others. We do ask that all visitors adhere to the required standards of infection control, to avoid a second rise in cases locally. The following is a short list of requirements that is subject to change:
1. We will take your temperature on entry
2. If you arrive wearing a mask, please put it in your pocket as the COVID-19 will collect on the surface of a used mask and this is an infection control risk.
3. A sanitising foam wash for your hands will be provided, so you will not have to wear gloves.
3. You will then be provided with a new clean mask that you will be asked to dispose of in a special bin at the very end of your appointment before you leave the building.
4. You will be asked to pay for the time you have booked with a specialist before your appointment. This is to ensure that on leaving the appointment, you may exit without the need to remain in the waiting area when other patients are waiting for their appointment.
The Person Treating You
The specialist carrying out your appointment will be wearing a professional P3 mask. If you are shielding on the advice of your doctor, please let us know. Once your treatment commences within 2 meters, the specialist will wear a different mask that will not look like the masks commonly seen, but please do not be nervous as this is for your safety. Healthcare professionals are unfortunately commonly infected by COVID-19 and we took the decision early, to obtain and wear the very best equipment for those treating many patients in a single day.
Prices
Despite further investment and the increased cost in protective equipment for patients and staff, we have taken the decision not to increase the cost of treatments. When the decision to open the service to the public was made in 2018, a key aim was to provide truly first-class facilities and care at minimal cost. Ear Clinic led the way in lowering prices for local people at £49 for a 30 minute appointment. We see the recent upgrades to our facilities and services as part of that commitment and we’re proud to demonstrate that by retaining our exceptionally low pricing.
We will continue to only accept payment by debit card.
Service Continuity Plan
With our service continuity plan measures now in place, we are confident in our ability to continue treating patients, even in the event of a resurgence of the COVID-19 pandemic. The service will now operate within guidelines, providing a reliable and above all, safe environment.
Once again, we thank you for your patience and custom.
The Clinic
1. A new clinic ventilation system has been installed. The system provides a constant level of air pressure, removing unwanted particles and changing the air in the clinic space within minutes. This same method is used in operating rooms, reducing the risk of airborne infection. Each patient entering the clinic will breathe different air to the last.
2. The clinic has new flooring and also new wall coatings. These were installed specifically for their ability to be cleaned between each patient, reducing the risk of infection.
3. Air conditioning will be running on warmer days.
4. Surfaces and equipment that are not required for the treatment have been removed.
The Waiting Area
1. We now have a new reception office and counter, with the appropriate shield fitted.
2. There are now two waiting areas, so we can maintain the appropriate distance between patients. Patients who are in the “Shielding” category can be seated in an area where no one will pass their position.
3. There are fewer chairs, objects and surfaces in the waiting area that may be contaminated.
Booking Appointments
We have introduced some additional questions at the booking stage. It’s important to be accurate about the information you provide us, especially where your current health or that of those you have been in contact with.
Attending Appointments
We will advise you at the time of booking your appointment with us, of the measures in place to minimise infection. Your cooperation is essential as any failure to follow directions may result in harm to you or others. We do ask that all visitors adhere to the required standards of infection control, to avoid a second rise in cases locally. The following is a short list of requirements that is subject to change:
1. We will take your temperature on entry
2. If you arrive wearing a mask, please put it in your pocket as the COVID-19 will collect on the surface of a used mask and this is an infection control risk.
3. A sanitising foam wash for your hands will be provided, so you will not have to wear gloves.
3. You will then be provided with a new clean mask that you will be asked to dispose of in a special bin at the very end of your appointment before you leave the building.
4. You will be asked to pay for the time you have booked with a specialist before your appointment. This is to ensure that on leaving the appointment, you may exit without the need to remain in the waiting area when other patients are waiting for their appointment.
The Person Treating You
The specialist carrying out your appointment will be wearing a professional P3 mask. If you are shielding on the advice of your doctor, please let us know. Once your treatment commences within 2 meters, the specialist will wear a different mask that will not look like the masks commonly seen, but please do not be nervous as this is for your safety. Healthcare professionals are unfortunately commonly infected by COVID-19 and we took the decision early, to obtain and wear the very best equipment for those treating many patients in a single day.
Prices
Despite further investment and the increased cost in protective equipment for patients and staff, we have taken the decision not to increase the cost of treatments. When the decision to open the service to the public was made in 2018, a key aim was to provide truly first-class facilities and care at minimal cost. Ear Clinic led the way in lowering prices for local people at £49 for a 30 minute appointment. We see the recent upgrades to our facilities and services as part of that commitment and we’re proud to demonstrate that by retaining our exceptionally low pricing.
We will continue to only accept payment by debit card.
Service Continuity Plan
With our service continuity plan measures now in place, we are confident in our ability to continue treating patients, even in the event of a resurgence of the COVID-19 pandemic. The service will now operate within guidelines, providing a reliable and above all, safe environment.
Once again, we thank you for your patience and custom.