Coronavirus continues to represent a health risk to staff and patients. We do look forward to getting back to normality, however, we are still required to provide a safe clinic environment to work and for patients to attend.
What you still need to know and do:
The less patients contact with their breath, body or belongings when attending appointments, the less likely Coronavirus can be spread. Therefore, the measures below are designed to achieve the safest conditions for you and the patient arriving after you.
The risk of infection and infection prevention control
Face coverings are no longer required by law in England, but remain a requirement under infection prevention control (IPC) guidance at this healthcare settings. We require that patients wear a mask when attending Ear Clinic. The Clinic is an enclosed environment with the majority of patients being classed as vulnerable. Many patients take drugs that suppress their immune systems. When treating the ear it is common for the cough reflex to be stimulated and for the patient to cough repeatedly. Clinic staff have to unavoidably work very close to the patient's head. These facts place staff and patients at risk of infection and our IPC includes wearing a clinical IIR2 surgical face mask supplied by us, for the short time the treatment takes, as a proportional action to the risk.
What if I'm exempt from wearing a face mask?
We respect an individual person's choice not to be vaccinated or wear a face mask. The purpose of IPC policy during this pandemic is not to discriminate against individual choice, but to assess the risk and take appropriate steps to maintain a low level of risk for all patients and all staff. To allow patients, without a face mask, to cough repeatedly in the clinic during treatment represents a very high level of risk. Therefore, everyone is required to wear a surgical face mask regardless of their vaccination status.
We will continue to review our IPC and will keep this information up to date.
How do I book and what do I need to know before I attend?
1. Book your appointment by phone - Please do not arrive ad-hoc without an appointment
2. Pay at the time of booking. We take patients straight into clinic bypassing reception and the waiting area and exit without waiting or delay
3. Press the bell on the glass door for access. Please be patient as we may still be preparing the clinic for your appointment.
4. Arrive no earlier than five minutes before your appointment, otherwise you will have to wait outside until the clinic is cleaned, ready for your treatment.
5. You can't bring a relative or friend into the clinic with you unless there is a valid medical reason we accept at the time of booking.
6. Do not bring shopping bags or other items with you.
7. If you wear a coat, ensure that the collar may be turned down to give access to your ear(s) - the clinic can be cool due to the ventilation
8. Bring your glasses with you, so you can see to sign a consent form
9. We will provide patients with a Type IIR rated (fluid resistant) surgical face mask and professional hand sanitiser. You cannot use your own sanitiser or wear a personal mask.
The risk of infection and infection prevention control
Face coverings are no longer required by law in England, but remain a requirement under infection prevention control (IPC) guidance at this healthcare settings. We require that patients wear a mask when attending Ear Clinic. The Clinic is an enclosed environment with the majority of patients being classed as vulnerable. Many patients take drugs that suppress their immune systems. When treating the ear it is common for the cough reflex to be stimulated and for the patient to cough repeatedly. Clinic staff have to unavoidably work very close to the patient's head. These facts place staff and patients at risk of infection and our IPC includes wearing a clinical IIR2 surgical face mask supplied by us, for the short time the treatment takes, as a proportional action to the risk.
What if I'm exempt from wearing a face mask?
We respect an individual person's choice not to be vaccinated or wear a face mask. The purpose of IPC policy during this pandemic is not to discriminate against individual choice, but to assess the risk and take appropriate steps to maintain a low level of risk for all patients and all staff. To allow patients, without a face mask, to cough repeatedly in the clinic during treatment represents a very high level of risk. Therefore, everyone is required to wear a surgical face mask regardless of their vaccination status.
We will continue to review our IPC and will keep this information up to date.
How do I book and what do I need to know before I attend?
1. Book your appointment by phone - Please do not arrive ad-hoc without an appointment
2. Pay at the time of booking. We take patients straight into clinic bypassing reception and the waiting area and exit without waiting or delay
3. Press the bell on the glass door for access. Please be patient as we may still be preparing the clinic for your appointment.
4. Arrive no earlier than five minutes before your appointment, otherwise you will have to wait outside until the clinic is cleaned, ready for your treatment.
5. You can't bring a relative or friend into the clinic with you unless there is a valid medical reason we accept at the time of booking.
6. Do not bring shopping bags or other items with you.
7. If you wear a coat, ensure that the collar may be turned down to give access to your ear(s) - the clinic can be cool due to the ventilation
8. Bring your glasses with you, so you can see to sign a consent form
9. We will provide patients with a Type IIR rated (fluid resistant) surgical face mask and professional hand sanitiser. You cannot use your own sanitiser or wear a personal mask.
What we've done and are doing to keep you safe:
If all the surfaces a patient can touch are controlled and cleaned and the air is changed to removed particulates, then we will greatly improve infection control and reduce risk. Therefore, the measures below are designed to achieve the safest conditions for you and the patient arriving after you.
1. Minimising all patient contact within the clinic, except the treatment chair, during their time with us
2. Running a new air extraction system to remove particulates during and between patient consultations
3. Invested in Corian hygienic surfaces
4. Invested in a hygienic treatment chair
5. Cleaning all surfaces with chlorinated wipes and solutions to kills viruses after each appointment
1. Minimising all patient contact within the clinic, except the treatment chair, during their time with us
2. Running a new air extraction system to remove particulates during and between patient consultations
3. Invested in Corian hygienic surfaces
4. Invested in a hygienic treatment chair
5. Cleaning all surfaces with chlorinated wipes and solutions to kills viruses after each appointment
Prices
When the decision to open the service to the public was made in 2018, a key aim was to provide truly first-class facilities and care at minimal cost. Ear Clinic leads the way in offering value for local people at £59 per consultation. We see the recent upgrades to our facilities and services as part of that commitment and we’re proud to demonstrate that with our pricing.
We will continue to only accept payment by debit card.
We will continue to only accept payment by debit card.
Service Continuity Plan
With our service continuity plan measures now in place, we are confident in our ability to continue treating patients, even in the event of resurgences of the COVID-19 pandemic.
Once again, we thank you for your patience and custom.
Once again, we thank you for your patience and custom.
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